Privacy Policy

Effective Date: 30.05.2026

Phuket SVP s committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://phuketsvp.com/ (the "Site") or use our services, including apartment rentals, vehicle rentals, airport transfers, and our affiliate program.

By using our Site, you agree to the terms of this Privacy Policy. We comply with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA") of Thailand.

1. Information We Collect

We may collect the following categories of personal data:

  • Contact Information: Full name, email address, and phone number.
  • Travel & Booking Information: Check-in/out dates, number of guests, preferred vehicle model, pick-up/drop-off locations, and special requests.
  • Payment Information: We do not process credit cards or other payment data directly on our Site. Payments are handled securely offline or through third-party payment gateways. We may retain basic payment confirmation details.
  • Technical Data: IP address, browser type, operating system, and browsing actions on our Site.
  • Communication Data: Records of your correspondence with us via forms, email, or phone.

2. How We Collect Your Information

We collect information in the following ways:

  • Directly from you: When you fill out a contact or booking request form on our Site (e.g., apartment inquiry, transfer request, vehicle rental, or affiliate program application).
  • Automatically: Through cookies and similar tracking technologies when you interact with our Site.
  • From third parties: If you book through a partner agency or affiliate, we may receive your information to fulfill your booking.

3. Legal Basis for Processing (Under Thai PDPA)

We process your personal data only when we have a legal basis to do so, including:

  • Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., receiving promotional offers).
  • Contract: Processing is necessary for the performance of a contract with you (e.g., to process your rental or transfer booking).
  • Legal Obligation: Processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To process and confirm your apartment, vehicle, or transfer bookings.
  • To provide customer support and respond to your inquiries.
  • To manage our affiliate program.
  • To improve our services, website, and user experience.
  • To send you administrative information, such as booking confirmations and policy updates.
  • To detect and prevent fraud or other illegal activities.
  • To comply with legal and regulatory requirements.

5. Disclosure of Your Information

We may share your personal data in the following situations:

  • Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., property owners, vehicle owners, IT support).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to fulfill our legal obligations. Typically, booking data is retained for a period required for tax, accounting, and legal compliance. If you withdraw your consent, we will stop processing your data and delete it, unless we have a legal obligation to retain it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored, or otherwise processed. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

8. Your Data Protection Rights (Under Thai PDPA)

You have the following rights regarding your personal data:

  • Right to Access: You can request access to your personal data.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Withdraw Consent: You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Right to Erasure (Right to be Forgotten): You can request deletion of your personal data.
  • Right to Restrict Processing: You can request restriction of processing of your personal data.
  • Right to Data Portability: You can receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days as required by the PDPA.

9. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

10. Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our Site and services are not intended for individuals under the age of 20. We do not knowingly collect personal data from minors. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a minor without verification of parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please contact us:

Phuket SVP

+ 66 804 51 40 39

88/91 Moo 2., Rawai, Phuket, Thailand, 83130‍

Email: info.phuketsvp@gmail.com

Our working hours: Monday – Saturday, 9:00 – 17:00 (UTC+7)